Legal terms for wallets and access
Our Legal notice sets the conditions for opening, using and closing an account, while local eligibility depends on local law. We record the account details needed to identify your access request, confirm phone ownership and check payment status when you use DANA, OVO, GoPay or QRIS.
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Bank transfer and virtual account records may also be matched to the account step that created them. If a payment status needs checking, keep the receipt and account reference available so we can connect the request to the correct record. The same policy explains restricted access,
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account closure, changes to these terms and the route for raising a concern. You should read the current wording before opening an account or moving funds, because legal requirements can differ across Indonesia and other supported regions.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.